When you place an order on the www.wavespacific.com’s website you will receive an order receipt email of your order. Please make sure that the email address and phone number you provide are correct and the email account provided are working properly. Waves Pacific Ltd will not be held liable for any mishaps that may occur due to the incorrect input of this information.
Whilst we make every effort to ensure that product and price details are correctly displayed they are subject to change.
All products displayed on the website are subject to availability.
Prices and stock are not contractually confirmed until you receive a confirmation email. (This is a different than the Order Receipt email) Any contracts or agreements formed between yourself and Waves Pacific Ltd. through this website shall be governed and construed according to Hong Kong law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the Hong Kong courts.
About payment by paying by credit card or PayPal, you will be charged immediately for your order. If for any reason we cannot fulfill your order the payment will be refunded in full within 5 business days of notification.
If paying by bank transfer, your order will not be dispatched until we received your payment. To facilitate this, please quote your order number when arranging transfer of funds.
Refunds and Exchange Policy. If you have received faulty, damaged or incorrect goods, please contact us within 24 hours at wpathome@wavespacific.com.
1. Please inspect your product deliveries upon receipt. Your signature, or the signature on your behalf, on the invoice demonstrates proof of acceptance of the goods.
2. If you have received faulty, damaged or incorrect goods, please contact us within 24 hours to arrange a replacement. To arrange return, please contact us at wpathome@wavespacific.com for return.
3. We reserve the right to refuse returns if in our reasonable opinion, we do not consider the good to be faulty.
By accepting to the "Terms and Conditions" when placing an order, you have also read and agree to bound by our "Privacy Policy".
We reserve the rights to amend the “Terms and Conditions” without notice. Any order placed indicates acceptance of our “Terms and Conditions” so recommend that you review them before completion of the orders.